With a 97% client retention rate and more than $2 billion in revenue recovered for health systems, Enjoin is the top-rated physician-directed, technology-enabled revenue integrity platform in the U.S.. StraighterLine sat down with Dr. Adriane Martin, DO, FACOS, ACPA-C, CCDS, Executive Vice President of Physician Solutions at Enjoin, to discuss how clinical expertise, early intervention, and physician-led guidance have shaped the company’s approach across more than four decades of service.
Q: StraighterLine helps students navigate complex credit pathways with structured expert guidance and early support. Enjoin seems to apply a similar philosophy in its clinical expertise and technology to help health systems resolve documentation and revenue integrity challenges. Can you walk us through your approach?
A: At Enjoin, we believe sustainable revenue integrity starts with clinical accuracy. Our approach combines intelligent technology with physician-led clinical review to help health systems identify the cases that need attention, validate the clinical picture, and resolve documentation issues before they create downstream risk. Technology helps prioritize the work, but physician advisors bring the clinical judgment required to make defensible, compliant determinations. That combination helps our clients improve reimbursement accuracy, reduce denials, and strengthen documentation at the source.
Q: Where does human judgment matter most when it comes to improving clinical documentation accuracy?
A: Human judgment is most critical at the point of clinical validation. When a complex inpatient case involves multiple variables and risks, a physician brings something technology simply cannot replicate: clinical reasoning grounded in real-world experience. Our physician advisors also carry peer-to-peer credibility when engaging medical staff, which drives documentation accuracy at the source. That accuracy strengthens coding quality, supports appropriate reimbursement, and reduces compliance risk tied to documentation gaps.
Q: As a business, we’ve found that early intervention keeps students on track and prevents costly stop-outs. Are there parallels between that and Enjoin's approach to reviewing documentation before a claim is ever submitted?
A: Absolutely. In healthcare revenue cycle management, documentation and coding issues are far easier - and far less costly - to resolve before billing than after a denial occurs. Enjoin’s Pre-Bill Chart Review helps health systems identify and resolve documentation gaps before claims are submitted, which is why our clients see 17x fewer denied claims compared to post-bill intervention alone.
Q: How does Enjoin help clients build lasting capability over time?
A: We provide targeted, peer-to-peer physician education, coder feedback, coaching, and documentation accuracy insights for clinical, coding, CDI, and revenue cycle teams. To date, we’ve delivered over 10,000 hours of physician-directed education across our client partnerships. The goal is that internal teams become more proficient over time, building organizational capability that outlasts any single engagement. Health systems that invest in team knowledge create resilience that compounds over time.
Q: What can leaders in other complex, high-stakes fields learn from Enjoin's approach to sustainable improvement?
A: Organizations that wait for a crisis to address systemic gaps spend far more in time, revenue, and credibility than those that build proactive frameworks from the start. Whether you’re guiding a student through a degree pathway or helping a health system capture the revenue it has earned, the principle is the same: the right expertise, applied consistently and early, creates stronger outcomes.
