Effective as of February 1, 2017
The following Refund Policy applies to all paid Company Products, including StraighterLine Memberships, Course Enrollment Fees, Test Purchases, eTextbook Purchases and Proctoring Purchases.
Monthly Membership fees are non-refundable and are charged automatically on each renewal date (i.e. monthly) until you cancel. You may cancel at any time during the month. Upon cancelation, your Membership will expire 30 days from the last payment. Any amounts paid prior to your cancellation are not refundable. To cancel your Membership, sign into your MyLine account on the site and go to Billing Preferences. Our Student Advisors are also available to assist. Please contact our Student Advisors at (877) 787-8375 , Live Chat or create a Support Request. Student Support Hours: Monday - Friday, 8:00am-8:00pm, Saturday - Sunday, 9:30am - 5:00pm EST.
StraighterLine Monthly Memberships automatically renew each month, at which time your original payment method will be charged $99. Monthly charges are billed on the same day you originally enrolled and may take a few days after the billing date to appear on your account. Please cancel or make payment changes at least one day prior to your next billing date to ensure your account is not charged for another billing cycle.
StraighterLine Course Enrollment Fees are non-refundable. However, if you’ve purchased a course in error and need to purchase a different course, you may request a course change. Please contact our Student Advisors at (877) 787-8375 , Live Chat or create a Support Request. Student Support Hours: Monday - Friday, 8:00am-8:00pm, Saturday - Sunday, 9:30am - 5:00pm EST.
From time to time, the Company bundled Memberships and Courses at a discount to the then available full aggregate retail prices of those items (“Bundles”). For Bundles, the total price paid will first be allocated to the then full retail price of the applicable Membership. The remainder will be allocated on a pro-rata basis to the Courses.
For example, the Company offers a Freshman Year Plan for $1299 from time to time that includes a 12-month Membership and 10 Courses. In this case, $899 is allocated to the 12-month Membership and $40 is allocated to each Course ($400 total for the Courses in total). A User requesting a refund of any of the 10 courses within the thirty (30)day, no-questions-asked money back guarantee period would receive a refund of $40 for each requested course refund. Any refund requested related to the 12-month Membership would be subject to the policy set forth above.
StraighterLine reserves the right to revise the terms of this Refund Policy. Any changes made will apply to all Memberships created or renewed after the date such change was implemented.