Introduction to Communication

You’ll start by exploring what communication actually is: how information is sent and received, filtered and analyzed. You’ll learn how to ensure the message you want to send is what’s actually perceived and understood, via both verbal and nonverbal communication. And then you’ll get into why you are communicating in the first place: conflict resolution and negotiation, interpersonal and intercultural communication, interviews, and communication to small groups, within organizations, and to the public. This course will give you tools to both improve and analyze the effectiveness of your own and other people’s communications.