Business Communication

Examine the principles of communication in a workplace setting. This course gives you the resources needed to communicate effectively and confidence to use technology typically found in a business setting.

Course Highlights

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Business Communication

$79

Plus membership

3 Credits

All courses include:

eTextbooks

2 to 3-day turnaround for grading

Multiple chances to improve your grade

On-demand tutoring & writing center

Student support 7 days a week

$79

Plus membership

3 Credits

All courses include:

eTextbooks

2 to 3-day turnaround for grading

Multiple chances to improve your grade

On-demand tutoring & writing center

Student support 7 days a week

Business Communication

$79

Plus membership

3 Credits

About This Course

|
ACE Approved 2022

Business Communication examines the principles of communication in the workplace. This online college course is designed to increase your writing skills to gain greater mastery of grammar, mechanics, and style.

download syllabus

What You'll Learn

Demonstrate with an example the importance of communication to business.

Using audience analysis adapt a message to the audience.

Write business messages and documents with clarity and precision.

Use the you-viewpoint and positive language in writing to build goodwill.

Organize and write clear business e-mails and letters.

Write positive messages that are well-structured and direct.

Compose tactful and courteous negative messages.

Use persuasive strategies to compose a variety of persuasive messages.

Show how to research and organize information in a report.

Organize and write a short report or a proposal.

Prepare a well-structured, long, formal report.

Create different kinds of textual and visual graphics and apply the guidelines of page designing to a report.

Prepare and organize an effective formal presentation.

Describe what one can do to effectively communicate across cultures.

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Course Details

BUS105

|

Business Communication

Discover important aspects and techniques for writing informational, persuasive, sales, employment, and both positive and negative news communications.

Prerequisites

There are no prerequisites to take Business Communication.

Topic Subtopics
Effective Business Communications
  • Why Is It Important to Communicate Well?
  • What Is Communication?
  • Communication in Context
  • Business Ethics and Your Responsibilities as a Communicator
Delivering Your Message: Verbal and Nonverbal Communication
  • What Is Language?
  • Messages
  • Principles of Verbal and Nonverbal Communication
  • Language Can be an Obstacle to Communication
  • Nonverbal Communication in Digital Workspaces
  • Visual Aids
  • Improving Verbal Communication
Understanding your Audience
  • Self-Understanding Is Fundamental to Communication
  • Perception and Differences in Perception
  • Getting to Know Your Audience
  • Listening and Reading for Understanding
Effective Business Writing
  • Oral versus Written Communication
  • How Is Writing Learned?
  • Good Writing Style in Written Communication
  • Principles of Written Communication
  • Overcoming Barriers to Effective Written Communication
Writing Preparation
  • Think, Then Write: Writing Preparation
  • A Planning Checklist for Business Messages
  • Research and Investigation: Getting Started
  • Ethics, Plagiarism, and Reliable Sources
  • Completing Your Research and Investigation
  • Reading and Analyzing
Writing
  • Organization
  • Writing Style
  • Making an Argument
  • Paraphrase and Summary versus Plagiarism
  • Ethics and Content Selection
Revising and Presenting your Writing
  • General and Specific Revision Points to Consider
  • Style Revisions
  • Evaluating the Work of Others
  • Proofreading and Design Evaluation
Feedback in the Writing Process
  • Diverse Forms of Feedback
  • Qualitative and Quantitative Research Feedback
  • Feedback as an Opportunity
  • How am I Doing?
Business Writing in Action
  • Text, Email, Netiquette, and Negative Emails
  • Memorandums and Letters
  • Business Proposal
  • Report
  • Résumé and Cover Letter
  • Sales Message
  • Crisis Communication Plan
Communication to Inform
  • Functions of Communication to Inform
  • Types of Communication to Inform
  • Adapting Your Presentation to Teach
  • Diverse Types of Intelligence and Learning Preferences
Communication to Persuade
  • What Is Persuasion?
  • Principles of Persuasion
  • Functions of the Presentation to Persuade
  • Meeting the Audience’s Basic Needs
  • Making an Argument
  • Communicating Ethically and Avoiding Fallacies
  • Elevator Speech
Communicating to Varied Audiences: Intercultural and Intergenerational Communication
  • Intercultural Communication
  • Intergenerational Communication
  • Changing Demographics
  • Strategies for Effective Communication
  • Common Cultural Characteristics
  • Divergent Cultural Characteristics
  • International Communication and the Global Marketplace
  • Styles of Management
Group Communication, Teamwork and Leadership
  • Workspaces: Then and Now–A Comparative Analysis
  • Communication Benefits of Different Work Environments
  • Flexing Strategies in the Workplace
  • What Is a Group?
  • Group Problem Solving
  • Using Technology to Facilitate Meetings
  • Organizational Communication
  • Collaboration in the 21st Century Workplace

Your score provides a percentage score and letter grade for each course. A passing percentage is 70% or higher.

Assignments for this course include:

  • 4 Reading Check
  • 5 Graded Exam
  • 1 Graded Final

The required eTextbook for this course is included with your course purchase at no additional cost.

A derivative from the original work: Business Communication for Success, by Scott McLean, is licensed under CC BY-NC-SA 4.0 /.


Business Communication students also take:

English Composition I

Introduction to Statistics

Cultural Anthropology


Helpful resources:

Which College Course Should You Take First?

Which Business Degree Prerequisites Can You Take Online?

How to Prepare for a Career in Business

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