Help CenterSTRAIGHTERLINE PROCTORING

Proctoring 101

A proctored exam is an exam that is supervised by an approved, neutral person (a proctor) who ensures the identity of the test taker and the integrity of the test taking environment. StraighterLine requires proctoring on all final exams and uses an online proctoring service called ProctorU. ProctorU connects your computer and webcam to their website while the exam is being proctored. Proctoring sessions are taken in the comfort of the student's home (or preferred location) and require a webcam.


Schedule Your Final Exam

StraighterLine final exams are the only assessment in our courses that must be scheduled in advance. You should schedule your proctored final exam at least 72 hours in advance of your desired exam day. Proctoring is available 24 hours a day, 7 days a week. Expedited scheduling is also available for an additional fee.

To schedule your proctoring session, follow the steps below. For more detailed instructions, you can follow this step-by-step tutorial.
  1. Login to your MyLine Dashboard
  2. Click the center of the course you wish to schedule proctoring for
  3. On the back of the course card, click “Schedule Proctoring” (This will open in a new window. Be sure to turn off any pop-up blockers)
  4. Follow the guided steps to schedule your proctoring session with ProctorU

Tutorial: Scheduling Proctoring


I Clicked “Schedule Proctoring” but Nothing Happened

To schedule proctoring, you must have your browser pop-up blocker disabled for straighterline.com. Check your browser settings and try to click to schedule again.


Required Equipment

You will need a working webcam, microphone and speakers to take your proctored exam. Most laptops already have them built-in. If your laptop doesn't, you can borrow a friend or family member's computer for a few hours to take the exam. Otherwise one can be purchased for only a few dollars through sites like Amazon or at a local Wal*Mart. Please reach out to a Student Advisor for further assistance with obtaining a webcam for the exam.


Before Your Exam Day

Before your exam day, complete the checklist below to ensure you are prepared to take your final exam:
  1. Test Your Webcam and Computer: Make sure your computer, webcam, microphone, and speakers are installed and working correctly by running ProctorU's System Check (be sure to close out any other webcam software before you run the test). In addition, make sure you have all of ProctorU’s Technical Requirements
  2. Download Secure Browser: The exams require the use of a secure delivery browser. The Secure Browser is a small download that does not require administration rights to use and install, and is used for the secure delivery of computer based tests. This software does not transfer any information from your machine, nor is it resident in memory when you are not delivering a test. If you do not already have a Secure Browser installed, please use the links below to download a version for your operating system.
  3. Secure Your Exam Area: Find a well-lit, quiet and private room to take the exam and make sure that only the appropriate exam materials are present. The lighting of your room must be daylight quality and overhead lighting is preferred. You should avoid any locations where other people would be passing thru the testing area. Having other people in the testing area may invalidate your exam.
  4. Collect Two Forms of ID: You are required to present two forms of original (no photo copies), valid (unexpired) IDs: one primary ID (a government-issued ID with your name, recent recognizable photo and signature) and one secondary ID (with at least a name and signature, or name and recent recognizable photo). Visit the CompTIA Candidate ID Policy page for a complete list of acceptable identification and the full CompTIA ID policy.
    • U.S. Passport or U.S. Passport Card
    • Driver's license or ID card issued by a State provided it contains a photograph or information such as name, date of birth, gender, height, eye color, and address
    • ID card issued by federal, state or local government agencies or entities, provided it contains a photograph or information such as name, date of birth, gender, height, eye color, and address
    • U.S. Military card
    • Foreign passport

What to Expect During Your Exam

You can expect the following during your proctoring session:
  • Start Your Proctoring Session: To start your session, click the “Start Proctoring” link on the back of your course card in your MyLine Dashboard. This will open up ProctorU in a new window. If you login to your session early, a countdown will display until the start of your session.
  • Request for Access: Once your proctor connects to the session, they will introduce themselves and ask you to allow remote desktop control.
  • Secure Browser: Your proctor will instruct you to launch a secure browser
  • ID Verification: Your proctor will ask that you hold up your two forms of ID for verification
  • Scan of the Room: Your proctor will ask that you show him or her the room you are sitting in by scanning the room with your webcam. A proctor is required to view all areas of the room, including behind the computer. If you are unable to move the laptop or camera in a way that displays the full test area, the proctor may request that you use a mirror to show the areas that cannot be viewed using the camera. They will instruct you to remove any items in the room that are not permitted materials.
  • Materials: Permitted Final Exam Materials
  • Open the Final Exam: Your Final Exam is typically located in the last Topic of your course. Your proctor will assist you through this process.
  • Password Protected: All Final Exams are password protected. Your proctor will provide the exam password.
  • Attempts: Unless otherwise noted, you have one (1) attempt only for the final exam.
  • Timed: Your final exam is timed. The timer will not start until the exam has been opened by either you or your proctor. You should not close the exam window while your exam is running (unless you're finished and want to submit it). If time expires, the exam will submit automatically. Time limits for final exams vary by course.
  • Question Display: Only one (1) question will be displayed at a time.
  • End of Exam Information: At the end of your final exam, once you've submitted your answers, your score will display on the screen. Your exam score will also be available on the back of your course card on your MyLine Dashboard.
  • Questions during the exam? If you need help for any reason during the exam, simply notify the proctor via the chat box.
  • Technical Difficulties during the exam? If you experience technical difficulties during your exam, your proctor will assist you via the chat function in your session. If you get disconnected for any reason, your proctor will attempt to contact you via phone. If you still experience issues, please contact ProctorU directly at 855-772-8678 or via Chat at https://test-it-out.proctoru.com/.

Can the Proctor Access My Personal Files?

No. ProctorU cannot access your computer files without your knowledge. With your permission, proctors have the ability to view the screen and utilize the mouse and keyboard as if they were sitting next to you. Once the exam starts, the proctor will monitor everything on the computer screen, but can no longer utilize the your mouse and keyboard. During the entire process, a chat box is running on your computer, and you can see what permissions the proctor currently has at any time. The entire chat session log is saved, including a permanent record of what actions the proctor took while accessing your computer.


Cancel or Change Your Scheduled Exam

If you wish to cancel or reschedule your exam, you must do so at least 24 hours prior to your scheduled appointment. To cancel or change your scheduled proctored exam click the “Reschedule/Cancel Proctoring” link from the back of your course card on your MyLine Dashboard and follow the instructions with ProctorU. Cancelling an exam less than 24 hours prior to your appointment or missing your exam may result in forfeiting your exam fees.


Proctoring Fees

There is no fee for proctoring sessions scheduled 72 hours in advance. For expedited proctoring, ProctorU has a small fee: Exams scheduled within the 72 hour window are subject to a $8 fee, while those scheduled for "Same Day" scheduling (within 75 minutes) are subject to an $12 fee. Fees for proctoring are paid directly to ProctorU through their website during the scheduling process.


Courses That Do Not Have a Final Exam

Several courses, such as English Composition I and Lab Sciences, do not have final exams, so there's no need for proctoring. To ensure academic integrity, written work for such courses is subject to review via plagiarism detection software and other protocols.

Proctoring is not applicable in the following courses:
  • Developmental Writing (ENG099)
  • English Composition I (ENG101)
  • English Composition II (ENG102)
  • Anatomy and Physiology I Lab (BIO201L)
  • Anatomy and Physiology II Lab (BIO202L)
  • General Chemistry I Lab (CHEM101L)
  • General Physics I Lab (PHY250L)
  • Introduction to Biology Lab (BIO101L)
  • Microbiology Lab (BIO250L)

Questions? Please contact our Student Advisors at (877) 787-8375 , Live Chat or create a Support Request. Student Support Hours: Monday - Friday, 8:00am-8:00pm, Saturday - Sunday, 9:30am - 5:00pm EST.