Effective as of December 12, 2012
The following Refund Policy applies to all paid Company Products, including StraighterLine Memberships, Bundles, Course Enrollment Fees, Test Purchases, Ebook Purchases and Proctoring Purchases.
Monthly membership fees are non-refundable and are charged automatically on each renewal date (i.e. monthly) until you cancel. You may cancel at any time during the month. Upon cancellation, your Membership will expire 30 days from the last payment. Any amounts paid prior to your cancellation are not refundable. To cancel your Membership, sign into your MyLine account on the site and go to Membership. To cancel, you may also enter a Support Ticket or send an email to [email protected] .
It is never possible to cancel your Membership by telephone.
Any uncompleted coursework at the time a Membership is cancelled or expires will be lost. Subject to the Company’s Retake Policy, you may repurchase the Course once you have repurchased or re-activated a Membership and made new payment of the Course enrollment fee.
StraighterLine offers Users a thirty (30)-day, no-questions-asked money back guarantee on all Courses so long as no course assessment has been accessed. If you, as a User, are unhappy with a Course, have not accessed any course assessment, and request a refund within thirty (30) days of the date that you paid the one-time enrollment fee to the Course (“Course Enrollment Fee”), we will provide you with a full refund of the amount you paid. To request a refund, please create a Support Ticket in your MyLine Account for your request.
From time to time, the Company bundled Memberships and Courses at a discount to the then available full aggregate retail prices of those items (“Bundles”). For Bundles, the total price paid will first be allocated to the then full retail price of the applicable Membership. The remainder will be allocated on a pro-rata basis to the Courses.
For example, the Company offers a Freshman Year Plan for $1299 from time to time that includes a 12-month Membership and 10 Courses. In this case, $899 is allocated to the 12-month Membership and $40 is allocated to each Course ($400 total for the Courses in total). A User requesting a refund of any of the 10 courses within the thirty (30)-day, no-questions-asked- money back guarantee period would receive a refund of $40 for each requested course refund. Any refund requested related to the 12-month Membership would be subject to the policy set forth above.
Recurring payment systems run on a specific schedule. Please cancel your Membership at least 24-hours before you expect your renewal to take place to prevent unwanted charges.
StraighterLine reserves the right to revise the terms of this Refund Policy. Any changes made will apply to all memberships created or renewed after the date such change was implemented.