Refunds

Effective as of December 12, 2012

The following Refund Policy applies to all paid Company Products, including Subscriptions, Bundles, Course Enrollment Fees, Test Purchases, Ebook Purchases and Proctoring Purchases.

IMPORTANT NOTE: You will not be entitled to any refund if a subscription or other Company Product has been canceled or is no longer accessible due to a violation of StraighterLine’s Terms of Use.

Subscriptions.

• Monthly Subscriptions. Monthly Subscription fees are non-refundable and are charged automatically on each renewal date (i.e. monthly) until you cancel. You may cancel at any time during the month. Upon cancellation, your subscription will expire 30 days from the last payment. Any amounts paid prior to your cancellation are not refundable. To cancel your Monthly Subscription, sign in to your MyLine Account on the Site and go to Subscriptions. To cancel, you may also enter a Support Ticket or send an email to advisor@straighterline.com.
  
  It is never possible to cancel your Monthly Subscription by telephone.
  
  Any uncompleted coursework at the time a subscription is cancelled or expires will be lost. Subject to the Company’s Retake Policy, you may repurchase the Course once you have repurchased or re-activated a subscription and made new payment of the Course enrollment fee.
• Semester and Annual Subscriptions. Semester Subscriptions and Annual Subscriptions may be cancelled within thirty (30) days of payment for a full refund, less a $99 fee. The subscription term related to the refunded payment will be removed from your account. To request a refund, please create a Support Ticket in your MyLine account for your request.
  
  Any uncompleted coursework at the time a subscription is cancelled or expires will be lost. Subject to the Company’s Retake Policy, you may repurchase the Course once you have repurchased or re-activated a subscription and made new payment of the Course enrollment fee.

Courses. StraighterLine offers Users a thirty (30)-day, no-questions-asked money back guarantee on all Courses so long as no course assessment has been accessed. If you, as a User, are unhappy with a Course, have not accessed any course assessment, and request a refund within thirty (30) days of the date that you paid the one-time enrollment fee to the Course (“Course Enrollment Fee”), we will provide you with a full refund of the amount you paid. To request a refund, please create a Support Ticket in your MyLine Account for your request.

Please note that if we believe that you are abusing our refund policy in our sole discretion, we reserve the right to suspend or terminate your MyLine Account and refuse or restrict any and all current or future use of the Company Products, without any liability to you.

Tests, EBooks, Proctoring and Other Services. Purchases of Tests, EBooks, Proctoring and other Services are non-refundable.

Bundles. From time to time, Company may offer Users bundled subscriptions and Courses at a discount to the then available full aggregate retail prices of those items (“Bundles”). For Bundles, the total price paid will first be allocated to the then full retail price of the applicable subscription. The remainder will be allocated on a pro-rata basis to the Courses.

For example, the Company offers a Freshman Year Plan for $1299 from time to time that includes a 12-month annual subscription and 10 Courses. In this case, $899 is allocated to the 12-month annual subscription and $40 is allocated to each Course ($400 total for the Courses in total). A User requesting a refund of any of the 10 courses within the thirty (30)-day, no-questions-asked money back guarantee period would receive a refund of $40 for each requested course refund. Any refund requested related to the Annual Subscription would be subject to the policy set forth above.

Additional Notes. Recurring payment systems run on a specific schedule. Please cancel your subscription at least 24-hours before you expect your renewal to take place to prevent un-wanted charges.

Modification. StraighterLine reserves the right to revise the terms of this Refund Policy. Any changes made will apply to all memberships created or renewed after the date such change was implemented.