Business Communication

Course Content from McGraw-Hill
Course Number: BUS105
Download Course Syllabus
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Online Business Communication is a practical course that examines principles of communication in the workplace. It introduces you to common formats, such as the memo, letter, and report. It helps you review your writing skills to gain greater mastery of grammar, mechanics, and style.

More importantly, it introduces you to the strategies successful business professionals employ for a variety of situations. You are exposed to techniques for writing informational, persuasive, sales, employment, good news, and bad news communications. You gain information on internal and external communication situations, with practice in audience analysis.

You also gain information on the technological tools available to business communicators today. You are introduced to the exciting communication possibilities offered by personal computers, cell phones, videoconferencing, desktop publishing, and other cutting edge technology.

In essence, it provides you with an introduction to the communication skills needed to enter and advance successfully in your business career.

Coming Soon

3
college credits
Course Type Icon
Self Paced
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Business
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175 Reviews
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  • 9/9/14 by heatherclegg
    this is a great way to complete Communications
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  • 9/9/14 by heatherclegg
    this is a great way to complete Communications
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  • 8/17/14 by scarlett1962
    same course given at the Universities at a lower charge
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  • 8/17/14 by scarlett1962
    same course given at the Universities at a lower charge
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  • 8/11/14 by caleb.stade
    An excellent overview of the main forms of communication and good practices. Clearly explained what is specific to Business Communication.
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  • 8/11/14 by caleb.stade
    An excellent overview of the main forms of communication and good practices. Clearly explained what is specific to Business Communication.
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    Overall Rating
  • 7/16/14 by jbrewer7867
    A good written communications course overall. The writing assignments supplement the textbook activities well.
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  • 7/16/14 by jbrewer7867
    A good written communications course overall. The writing assignments supplement the textbook activities well.
    Content Rating
    Overall Rating
  • 7/2/14 by 1of3smp
    This course is great because it allows you to have a flexible school schedule; plus is is very affordable. However, Straighterline needs to work on the quizzes and tests. Questions were incorrect and often tricky. Questions were repeated in the same quiz or test too. Also, paper assignment instructions were terrible because they did not provide clear guides on how to format papers. Now, there is tutoring available that was helpful, but definitely this was a frustrating class.
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  • 7/2/14 by t2hope
    Overall I felt it was a good course. I learned a lot and actually enjoyed the material. However, the instructions for the written assignments were often confusing. I was not sure how I was supposed to format the assignments, or if I had included everything like I needed to. The tutoring that is made available was not very helpful for the papers because they just gave general advice and not specific tips for the assignment. And even now that my papers have been graded, I am still not sure if I wrote them correctly as the feedback was not extremely helpful. Also, some of the test questions in this course were either very confusing or incorrect. Several questions I felt were subjective to the viewer's opinion and there was one question that was completely wrong. However, Straighterline did work with me and gave me credit for it once they realized it was wrong. I ended up getting a high score on the course, so if you are willing to deal with some unclear questions and writing assignments, then this course is worth it. I did truly learn a lot but was frustrated with some of the problems I mentioned above.
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    Overall Rating
  • 7/2/14 by 1of3smp
    This course is great because it allows you to have a flexible school schedule; plus is is very affordable. However, Straighterline needs to work on the quizzes and tests. Questions were incorrect and often tricky. Questions were repeated in the same quiz or test too. Also, paper assignment instructions were terrible because they did not provide clear guides on how to format papers. Now, there is tutoring available that was helpful, but definitely this was a frustrating class.
    Content Rating
    Overall Rating
  • 7/2/14 by t2hope
    Overall I felt it was a good course. I learned a lot and actually enjoyed the material. However, the instructions for the written assignments were often confusing. I was not sure how I was supposed to format the assignments, or if I had included everything like I needed to. The tutoring that is made available was not very helpful for the papers because they just gave general advice and not specific tips for the assignment. And even now that my papers have been graded, I am still not sure if I wrote them correctly as the feedback was not extremely helpful. Also, some of the test questions in this course were either very confusing or incorrect. Several questions I felt were subjective to the viewer's opinion and there was one question that was completely wrong. However, Straighterline did work with me and gave me credit for it once they realized it was wrong. I ended up getting a high score on the course, so if you are willing to deal with some unclear questions and writing assignments, then this course is worth it. I did truly learn a lot but was frustrated with some of the problems I mentioned above.
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    Overall Rating
  • 6/6/14 by westernwomen2
    Business Communications is a must have for management and customer service representatives. This course helped me learn to properly communicate with my customers.
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  • 6/6/14 by westernwomen2
    Business Communications is a must have for management and customer service representatives. This course helped me learn to properly communicate with my customers.
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    Overall Rating
  • 9/12/13 by kshutt1985
    It was really good
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  • 8/20/13 by adamhill3
    helpful
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  • 8/16/13 by Jody.V
    The textbook for the course was not available in electronic format which is inappropriate given that this is a subscription based service. Waiting for the text to come in the mail cost me a week of time which might have added another payment had I not been determined. The power point lectures had good content, but were annoying because the audio did not match the slides. Since you can not read content and listen different content at the same time I had to wait for the audio to stop in order to read the slides. Eventually I just started turning the audio off. The test questions were poorly designed. First, they were all what I would consider to be "trick" questions, in which they were written as confusingly as possible. It seemed as though the designer of this test was looking for ways to fail students instead of testing them on subject matter. I also found 7 questions on the midterm, 5 of which were wrong and 2 that were highly argumentative having multiple correct answers due to the designers penchant for "trick" questions. I had to spend another 2 housr writing down the right answers along with the page number of the text and had to dispute the grade. Information given in the powerpoint lectures and practice tests was not the information students were tested on in the graded exams. Graded exams did not give the correct answers with page references as the practice exams did and you cannot go back into the graded exam after it is taken to see the questions again after exiting. I had to print out the entire test in order to check and have a record of the answers. Since I passed the final I did not print the test and check the answers but if I did, I bet I would find several mistakes in that test as well.
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  • 5/8/13 by sam_wendt
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  • 3/7/13 by martin0616
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  • 2/25/13 by writesabunch
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  • 2/5/13 by prince.kalaria
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  • 2/2/13 by romankelly47
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  • 1/12/13 by barb.wilson
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  • 1/7/13 by griff.powerhouse
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  • 12/15/12 by draphs
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  • 12/5/12 by boldly_sharing_jesus
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  • 12/2/12 by bruthrobson
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  • 11/29/12 by lmjarvi
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  • 11/29/12 by lmjarvi
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  • 11/24/12 by jmd223
    easy to understand lessons
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  • 11/21/12 by adgiinthir
    Everything was clear and easy to understand.
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    Content Rating
  • 11/14/12 by stanring
    I appreciate the amount of information that was presented and the focus on attitudinal affects. The introductory topics of business writing were certainly well covered. I learned quite a lot of important concepts. That, ultimately, is the significant issue.
    The major writing assignments were appropriate and fair, as was the grading. The grader's comments weren't pointed directly to my errors, and (s)he didn't give suggestions for changing - simply stated the nature of the error.
    Overall Rating
    Content Rating
  • 11/12/12 by a.e.lynn
    I did not like the written assignments so much, but I understood their purpose.
    Overall Rating
    Content Rating
  • 11/11/12 by jmd223
    easy to understand lessons
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  • 11/11/12 by D.nolton
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  • 11/11/12 by D.nolton
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  • 11/8/12 by a3strandcord
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  • 11/8/12 by a3strandcord
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  • 11/8/12 by jessylacy
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  • 11/8/12 by jessylacy
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  • 11/4/12 by adgiinthir
    Everything was clear and easy to understand.
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    Overall Rating
  • 11/1/12 by terrier.trio
    I enjoyed the homework practice tests because they helped me understand the material better.
    Overall Rating
    Content Rating
  • 10/27/12 by dylan_k_walsh
    I enjoyed the self-pace concept. It made it easy to work around work and drill. I liked that the online instructions were easy and had examples to work through the problems. I liked the option of the SMARTHINKING. I didn't use it because I wasn't struggling with the class material, but I liked that it was available.
    Overall Rating
    Content Rating
  • 10/18/12 by stanring
    I appreciate the amount of information that was presented and the focus on attitudinal affects. The introductory topics of business writing were certainly well covered. I learned quite a lot of important concepts. That, ultimately, is the significant issue.
    The major writing assignments were appropriate and fair, as was the grading. The grader's comments weren't pointed directly to my errors, and (s)he didn't give suggestions for changing - simply stated the nature of the error.
    Content Rating
    Overall Rating
  • 10/14/12 by a.e.lynn
    I did not like the written assignments so much, but I understood their purpose.
    Content Rating
    Overall Rating
  • 9/26/12 by Godscp871
    I liked everything.
    Overall Rating
    Content Rating
  • 9/26/12 by hanover1517
    I liked everything. It was very easy to understand what was expected and the concepts were presented well. I learned a lot and can't wait to transfer my course.
    Overall Rating
    Content Rating
  • 9/18/12 by terrier.trio
    I enjoyed the homework practice tests because they helped me understand the material better.
    Content Rating
    Overall Rating
  • 9/11/12 by millet_po
    I liked short quizzes for each topic because it helped refresh my memory.
    Overall Rating
    Content Rating
  • 9/7/12 by dylan_k_walsh
    I enjoyed the self-pace concept. It made it easy to work around work and drill. I liked that the online instructions were easy and had examples to work through the problems. I liked the option of the SMARTHINKING. I didn't use it because I wasn't struggling with the class material, but I liked that it was available.
    Content Rating
    Overall Rating
  • 8/22/12 by jeffrey.bergman
    I liked that it was online and at my own pace.
    Overall Rating
    Content Rating
  • 8/18/12 by tbullock11
    I liked that it was self paced
    Overall Rating
    Content Rating
  • 8/12/12 by emalily21
    I liked that it was self-paced. I have a crazy schedule and needed the flexibility of pacing myself. Also, the writing assignments were something that could be used in the real business world not just another essay.
    Overall Rating
    Content Rating
  • 7/27/12 by jordandwebster
    I liked the ability to complete the course online and at my own pace.
    I am working full time. Therefore, I needed the flexibility and mobility while working through this course.
    Overall Rating
    Content Rating
  • 7/21/12 by smith7910
    I liked the accessibility of material.
    Overall Rating
    Content Rating
  • 7/18/12 by Mrmatt.hinckley
    I liked the assignments and how you can take them over and over again for review is very helpful.
    Overall Rating
    Content Rating
  • 7/13/12 by sarita900
    I liked the comfort of doing the exams whenever I wanted.
    Overall Rating
    Content Rating
  • 7/13/12 by ronaldemail1
    I liked the composition feedback.
    Overall Rating
    Content Rating
  • 6/26/12 by Godscp871
    I liked everything.
    Content Rating
    Overall Rating
  • 6/25/12 by hanover1517
    I liked everything. It was very easy to understand what was expected and the concepts were presented well. I learned a lot and can't wait to transfer my course.
    Content Rating
    Overall Rating
  • 6/22/12 by mkccmitchell
    I liked the flow and the assignments, the online flow was good and the assignments let you be creative
    Overall Rating
    Content Rating
  • 6/18/12 by doodlecrayon
    I liked the graded assignments. I liked the instructor commenting on my writing and grammar skills. The instructor's comments left on my written paper helped me become a better writer and communicator.
    Overall Rating
    Content Rating
  • 6/13/12 by jeanmwest
    I liked the homework quizzes. That helped me to prepare for the actual graded exam. Thanks!
    Overall Rating
    Content Rating
  • 6/12/12 by hokiefanatic91
    I liked the instant feedback from Joe.
    Overall Rating
    Content Rating
  • 6/1/12 by methibosheth
    I liked the lesson presentations because they were an easy way to absorb the information.
    Overall Rating
    Content Rating
  • 5/28/12 by amthord
    I liked the lessons on report writing. I know they will contribute to my future work.
    Overall Rating
    Content Rating
  • 5/26/12 by gerardoclass
    I liked the narrative lesson presentations
    Overall Rating
    Content Rating
  • 5/22/12 by millet_po
    I liked short quizzes for each topic because it helped refresh my memory.
    Content Rating
    Overall Rating
  • 5/10/12 by darcissa
    I liked the relevant information
    Overall Rating
    Content Rating
  • 5/2/12 by konner331
    I liked the speed of it.
    Overall Rating
    Content Rating
  • 4/26/12 by ricky.smith774
    I liked the variety of topics.
    Overall Rating
    Content Rating
  • 4/4/12 by jeffrey.bergman
    I liked that it was online and at my own pace.
    Content Rating
    Overall Rating
  • 3/24/12 by tbullock11
    I liked that it was self paced
    Content Rating
    Overall Rating
  • 3/22/12 by kylehausam
    I think that the grading time for written assignments is a little lacking in timelyness. Waiting over a week for 3 papers is way too long.
    Overall Rating
    Content Rating
  • 3/21/12 by poshgirl04
    I thoroughly enjoyed the written assignments and the usage of Smart Thinking. The tutors provided feedback that enhanced my assignments and to receive the grade that I was hoping to accomplish!!!!!
    Overall Rating
    Content Rating
  • 3/12/12 by emalily21
    I liked that it was self-paced. I have a crazy schedule and needed the flexibility of pacing myself. Also, the writing assignments were something that could be used in the real business world not just another essay.
    Content Rating
    Overall Rating
  • 2/25/12 by tyescrazygirl
    OMG. I just finished and passed this course.. YEAH ME :). At first I figured that I did not the book for this course because it was something that I used everyday in the federal government. I was seriously wrong. This course totally knocked me off my square and was challenging. After I bombed out on the first couple tests thinking that I would do better on the next I had a serious talk with myself and I broke down and ordered the book. I should've listened to the guy on degreeinfo.com when he stated that you definately need the book. Any how I purchased the ebook online and read that puppy straight through as I did with all of my other courses at straighterline. I feel so free and feel like I accomplished something great and I put in so many hard hours and had to cut off my husband and children for like a week. Nonetheless it is done and I feel like I can do anything now. Thank You :)
    Overall Rating
    Content Rating
  • 2/3/12 by jordandwebster
    I liked the ability to complete the course online and at my own pace.
    I am working full time. Therefore, I needed the flexibility and mobility while working through this course.
    Content Rating
    Overall Rating
  • 1/18/12 by smith7910
    I liked the accessibility of material.
    Content Rating
    Overall Rating
  • 1/12/12 by Mrmatt.hinckley
    I liked the assignments and how you can take them over and over again for review is very helpful.
    Content Rating
    Overall Rating
  • 1/1/12 by sarita900
    I liked the comfort of doing the exams whenever I wanted.
    Content Rating
    Overall Rating
  • 12/31/11 by ronaldemail1
    I liked the composition feedback.
    Content Rating
    Overall Rating
  • 11/11/11 by mkccmitchell
    I liked the flow and the assignments, the online flow was good and the assignments let you be creative
    Content Rating
    Overall Rating
  • 11/1/11 by doodlecrayon
    I liked the graded assignments. I liked the instructor commenting on my writing and grammar skills. The instructor's comments left on my written paper helped me become a better writer and communicator.
    Content Rating
    Overall Rating
  • 10/22/11 by jeanmwest
    I liked the homework quizzes. That helped me to prepare for the actual graded exam. Thanks!
    Content Rating
    Overall Rating
  • 10/19/11 by hokiefanatic91
    I liked the instant feedback from Joe.
    Content Rating
    Overall Rating
  • 9/24/11 by methibosheth
    I liked the lesson presentations because they were an easy way to absorb the information.
    Content Rating
    Overall Rating
  • 9/23/11 by nekalapeca79
     
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  • 9/23/11 by 2fiddletunes
     
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  • 9/22/11 by abbyphotography
     
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  • 9/20/11 by christilsnyder
     
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  • 9/20/11 by christopher.henry31
     
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  • 9/20/11 by damian.k.baker
     
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  • 9/19/11 by dmmacfarlane
     
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  • 9/19/11 by douglaslarry53
     
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  • 9/18/11 by haldak
     
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  • 9/18/11 by hharwood50
     
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  • 9/17/11 by itmanager.johnson
     
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  • 9/17/11 by jenntalley69
     
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  • 9/17/11 by jerard.adams
     
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  • 9/16/11 by Jillpoz
     
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  • 9/16/11 by jnthncapps92
     
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  • 9/15/11 by johwilson
     
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  • 9/14/11 by kennethwsims
     
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  • 9/14/11 by knox.coolcoops
     
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  • 9/14/11 by kylehausam
     
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  • 9/14/11 by amthord
    I liked the lessons on report writing. I know they will contribute to my future work.
    Content Rating
    Overall Rating
  • 9/13/11 by maj429
     
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    Content Rating
  • 9/13/11 by mcvittiethomas
     
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  • 9/12/11 by mcvittiethomas
     
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  • 9/12/11 by moe77oh
     
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  • 9/11/11 by moe77oh
     
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  • 9/11/11 by mpb43055
     
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  • 9/11/11 by musick.josh
     
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  • 9/10/11 by nlahaye80236
     
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  • 9/10/11 by revv2221
     
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  • 9/9/11 by rikercross
     
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  • 9/9/11 by sarah_ann_hud
     
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  • 9/9/11 by sellaneous
     
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    Content Rating
  • 9/9/11 by gerardoclass
    I liked the narrative lesson presentations
    Content Rating
    Overall Rating
  • 9/8/11 by sroberts
     
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    Content Rating
  • 9/8/11 by tammyfelix
     
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  • 9/7/11 by Teamfreeman.ben
     
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  • 9/7/11 by thebuckstopshere05
     
    Overall Rating
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  • 9/6/11 by tkrueger
     
    Overall Rating
    Content Rating
  • 8/3/11 by darcissa
    I liked the relevant information
    Content Rating
    Overall Rating
  • 7/14/11 by konner331
    I liked the speed of it.
    Content Rating
    Overall Rating
  • 6/29/11 by ricky.smith774
    I liked the variety of topics.
    Content Rating
    Overall Rating
  • 4/9/11 by kylehausam
    I think that the grading time for written assignments is a little lacking in timelyness. Waiting over a week for 3 papers is way too long.
    Content Rating
    Overall Rating
  • 4/7/11 by poshgirl04
    I thoroughly enjoyed the written assignments and the usage of Smart Thinking. The tutors provided feedback that enhanced my assignments and to receive the grade that I was hoping to accomplish!!!!!
    Content Rating
    Overall Rating
  • 2/5/11 by tyescrazygirl
    OMG. I just finished and passed this course.. YEAH ME :). At first I figured that I did not the book for this course because it was something that I used everyday in the federal government. I was seriously wrong. This course totally knocked me off my square and was challenging. After I bombed out on the first couple tests thinking that I would do better on the next I had a serious talk with myself and I broke down and ordered the book. I should've listened to the guy on degreeinfo.com when he stated that you definately need the book. Any how I purchased the ebook online and read that puppy straight through as I did with all of my other courses at straighterline. I feel so free and feel like I accomplished something great and I put in so many hard hours and had to cut off my husband and children for like a week. Nonetheless it is done and I feel like I can do anything now. Thank You :)
    Content Rating
    Overall Rating
  • 2/5/10 by nekalapeca79
    Content Rating
    Overall Rating
  • 2/4/10 by 2fiddletunes
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  • 2/3/10 by abbyphotography
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  • 2/2/10 by annahausam
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  • 2/1/10 by Bug0430
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  • 1/31/10 by chrislane125
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  • 1/30/10 by christilsnyder
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  • 1/29/10 by christopher.henry31
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  • 1/28/10 by damian.k.baker
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  • 1/27/10 by dmmacfarlane
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  • 1/26/10 by douglaslarry53
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  • 1/25/10 by haldak
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  • 1/24/10 by hharwood50
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  • 1/23/10 by itmanager.johnson
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  • 1/22/10 by jenntalley69
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  • 1/21/10 by jerard.adams
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  • 1/20/10 by Jillpoz
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  • 1/19/10 by jnthncapps92
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  • 1/18/10 by johwilson
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  • 1/17/10 by jwanders
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  • 1/16/10 by kennethwsims
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  • 1/15/10 by knox.coolcoops
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  • 1/14/10 by kylehausam
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  • 1/13/10 by maj429
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  • 1/12/10 by mcvittiethomas
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  • 1/11/10 by mcvittiethomas
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  • 1/10/10 by moe77oh
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  • 1/9/10 by moe77oh
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  • 1/8/10 by mpb43055
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  • 1/7/10 by musick.josh
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  • 1/6/10 by nlahaye80236
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  • 1/5/10 by revv2221
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  • 1/4/10 by rikercross
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  • 1/3/10 by sarah_ann_hud
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  • 1/2/10 by sellaneous
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  • 1/1/10 by sroberts
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  • 12/31/09 by tammyfelix
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  • 12/30/09 by Teamfreeman.ben
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  • 12/29/09 by thebuckstopshere05
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  • 12/28/09 by tkrueger
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Course Objectives

After completing this course, students will be able to:

  • Demonstrate with an example the importance of communication to business.
  • Using audience analysis adapt a message to the audience.
  • Write business messages and documents with clarity and precision.
  • Use the you-viewpoint and positive language in writing to build goodwill.
  • Organize and write clear business e-mails and letters.
  • Write positive messages that are well-structured and direct.
  • Compose tactful and courteous negative messages.
  • Use persuasive strategies to compose a variety of persuasive messages.
  • Show how to research and organize information in a report.
  • Organize and write a short report or a proposal.
  • Prepare a well-structured, long, formal report.
  • Create different kinds of textual and visual graphics and apply the guidelines of page designing to a report.
  • Prepare and organize an effective formal presentation.
  • Describe what one can do to effectively communicate across cultures.
Topic Lesson Topic Subtopics Objectives
1 Role of Communication in the Workplace
  • Knowing Your Audience
  • Elements of Effective Business Communication
  • Technology in Business Communication
  • Non-Verbal Communication Elements
  • Formulating Effective Strategies
  • Describe and analyze the process of communication.
  • Compare and contrast verbal and non-verbal communication, and oral and written communication.
  • Distinguish between formal and informal communication and between internal, external, and personal communication.
  • Demonstrate the importance of communication to business through example.
  • Formulate a strategy to write a successful business communication.
  • Be aware of the technology available today for business communication.
2 Tailoring the Message to the Audience
  • Identifying and Analyzing Your Target Audience 
  • Communicating Your Message
  • Reader Benefits
  • Summarize the different ways to analyze the target audience.
  • Demonstrate how audience analysis can be used to adapt a message to the audience.
  • Identify and develop reader benefits.
3 Basics of Business Writing
  • Choosing the Right Words and Voice
  • Communicating with Clarity and Precision
  • Avoiding Bias in Communication
  • Grammar, Punctuation, and Style
  • Construct clear sentences and paragraphs.
  • Use accepted standards of English grammar and punctuation in written business communications.
  • Use non-discriminatory words in writing.
  • Write effectively by selecting simpler words and using the active voice.
4 Writing to Build Goodwill
  • Using Positive Language
  • Writing from the You-Viewpoint
  • Conversational Style
  • Courtesy in Business Communication
  • Use the you-viewpoint in writing to build goodwill.
  • Show how positive language can be used to achieve goodwill.
  • Demonstrate with examples the various techniques of achieving the effect of courtesy in writing.
  • Show how to use the conversational style to build goodwill.
5 Fundamentals of Writing Business Messages
  • The Process of Writing Business Messages
  • Impact of Technology on Writing
  • Traditional Letters and Memorandums
  • Describe the process of writing business messages.
  • Write a business e-mail and a text message.
  • Illustrate the different forms of memorandums.
6 Positive and Direct Business Messages
  • Organizing Positive and Direct Business Messages
  • Writing Positive Messages
  • Writing Basic Informational Messages
  • Ordering Messages
  • Using Directness for Communicating Bad News
  • Show how to organize positive and direct business messages.
  • Write positive messages that are well-structured and direct.
  • Write claims that objectively present facts.
  • Show how to organize positive and direct business messages.
7 Negative and Indirect Business Messages
  • Organizing Negative and Indirect Business Messages
  • Using Tone and Strategies in Negative Messages
  • Writing Different Negative Messages
  • Write a variety of indirect negative messages.
  • Organize negative and indirect business messages.
  • Use tact and courtesy in negative messages.
8 Fundamentals of Report Writing
  • Determining Report Problems and Solutions
  • Researching Strategies and Interpretation of Data for Reports 
  • Organizing the Information in a Report
  • Writing a Report
  • Determine and state a problem for a report and enumerate the factors involved in the problem.
  • Describe different strategies for research and the attitudes and practices conducive for good interpreting.
  • Show how to organize information in a report.
  • Write a clear and objective report.
9 Persuasive and Sales Messages
  • Organizing Persuasive Strategies
  • Organizing Persuasive Business Messages
  • Writing Different Persuasive and Sales Messages
  • Choose a persuasive strategy for a message.
  • Compose a variety of persuasive and sales messages.
  • Organize and structure a persuasive message.
  • Use indirect strategy for persuasion.
10 Résumé/Cover Letter
  • Writing appropriate Résumés
  • Writing appropriate Cover Letters
  • How to format and organize a Résumés
  • Drafting job-specific cover letters
11 Writing Short Reports
  • Overview of the Structure
  • Features of Short Reports
  • Different Kinds of Short Reports
  • Proposal Writing
  • Outline the structure of a report.
  • Explain the features of short reports.
  • Select and write a short report for a particular purpose.
  • Write a clear and well-organized proposal.
12 Writing Long, Formal Reports
  • Prefatory Part
  • Main Body
  • How to End a Long Report
  • Construct the prefatory parts of a long, formal report.
  • Construct the main body of a long, formal report.
  • Determine the best way to end a report.
13 Oral Business Communication
  • Informal Oral Communication: Meetings and Using the Telephone
  • Speeches and Formal Presentations
  • Oral Reports
  • Describe techniques for conducting and participating in meetings and for using the telephone.
  • Prepare and organize an effective formal presentation.
  • Compare and contrast between oral and written reports.
14 Designing the Page and Using Graphics
  • Designing Documents, Slides, and Screens
  • Planning and Designing Graphics
  • Constructing Textual and Visual Graphics
  • Avoiding Common Errors in Presenting Graphics
  • Explain how design is a part of the writing process and paraphrase the guidelines for page design.
  • Describe the guidelines to be followed for designing brochures, presentation slides, and web pages.
  • Determine the information that is most effectively presented as a graphic and where in a report the graphics should be placed.
  • Create different kinds of textual and visual graphics.
  • Prepare a checklist to avoid common errors in presenting graphics.
15 Cross-Cultural Communication
  • Culture and Cultural Differences
  • Non-Verbal Communication Across Cultures
  • Verbal Communication Across Cultures
  • Use examples to show how cultural differences impact communication.
  • Use examples to show effective verbal communication across cultures.
  • Describe cultural differences in non-verbal communication.
16 Review
  • Course Review
  • Complete a review of key content covered in this course.

There are no prerequisites to take Business Communication.

Required Textbook: This course has assigned reading.

Title: Lesikar's Business Communication: Connecting in a Digital World eTextbook

ISBN: 9780077800109

Our Price: $95.20

Assigned reading material as part of taking this online course.
bookshelfWith every purchase of an eTextbook through StraighterLine, students have access to their texts via the Bookshelf App which syncs to their course, provides offline access for studying on the go, and more.
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book cover

Lesikar's Business Communication: Connecting in a Digital World, 12/e by Rentz, Flatley, and Lentz takes the solid foundational principles of this classic text and applies them to business contexts in the 21st century. While continuing to focus on careful problem analysis, adaptation of the message to the audience, and maintaining positive human relations, this edition discusses current challenges for business communicators and gives students practice meeting those challenges. Toward this end, the book maintains the realism, technological currency, and pedagogical effectiveness for which it has become well known and respected.

As with previous editions, the 12th edition prepares students to communicate in the modern workplace by first providing extensive writing advice and then providing methodical analyses of the main forms of business communication. Along the way, it incorporates a multitude of real business examples, a wide range of problem-solving cases, and a thorough treatment of technology's role in business communication.

In addition to a full suite of teaching and testing materials, the book's Online Learning Center gives teachers easy access to an online blog, Bcomm Teacher Xchange, that will keep them abreast of the latest research and developments in the field while providing a host of practical teaching tips. Through its BC Resources link, the OLC also offers an extensive collection of Web links on multiple bcomm topics, from grammar to persuasion to research and teamwork.

Lesikar, Raymond V., Marie E. Flatley, and Kathryn Rentz. Business Communication: Making Connections in a Digital World, 12th, McGraw-Hill/Irwin, 2010, ISBN: 9780073377797

StraighterLine provides a percentage score and letter grade for each course. A passing percentage is 70% or higher.

If you have chosen a Partner College to award credit for this course, your final grade will be based upon that college's grading scale. Only passing scores will be considered by Partner Colleges for an award of credit.

There are a total of 1000 points in the course:

Topic Assessment Points Available
1 Graded Exam
25
2 Graded Exam 25
3 Graded Exam 25
4 Graded Exam 25
5 Graded Exam 25
6
Graded Exam 25
6 Graded Writing Assignment 1:
Routine Inquiry
100
7 Graded Exam
25
  Midterm Exam (Topics 1-7) 150
8 Graded Exam 25
9 Graded Exam 25
10 Graded Writing Assignment 2:
Résumé/Cover Letter
100
11 Graded Exam 25
12 Graded Exam 25
12 Graded Writing Assignment 3:
Short Report
100
13 Graded Exam 25
14 Graded Exam 25
15 Graded Exam 25

Final Graded Exam (Essay and Multiple Choice) 200
Total   1000

You are required to take an online proctored final exam in order to be eligible for transfer credit. You can take your proctored final exam at home or anywhere you have access to a webcam with a microphone and a reliable, high-speed internet connection. For additional questions, please refer to the FAQ on Online Proctoring or contact your student advisors at 877-787-8375.

Online Business Communication is a practical course that examines principles of communication in the workplace. It introduces you to common formats, such as the memo, letter, and report. It helps you review your writing skills to gain greater mastery of grammar, mechanics, and style.

More importantly, it introduces you to the strategies successful business professionals employ for a variety of situations. You are exposed to techniques for writing informational, persuasive, sales, employment, good news, and bad news communications. You gain information on internal and external communication situations, with practice in audience analysis.

You also gain information on the technological tools available to business communicators today. You are introduced to the exciting communication possibilities offered by personal computers, cell phones, videoconferencing, desktop publishing, and other cutting edge technology.

In essence, it provides you with an introduction to the communication skills needed to enter and advance successfully in your business career.

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