3 Must Do’s to Get a Promotion in Your Sales and Customer Support Career

Beth Dumbauld

Communication during meetingBy: Jackie Vetrano

Organizations dedicate a large amount of time and energy into their brand - increasingly individuals are doing the same. From logo to tagline, from tweet to post, an overall impression is created prior to any one-on-one interaction.

As important as it is for organizations to build the perfect website or create suitable print materials, you should also consider investing an equal amount of time developing the sales and customer service skills necessary to take your career to the next level.

Here are three simple ways for you to propel your sales or customer support career today:

Get Positive

Positive customer experiences are a result of many different interactions that a prospect has with an organization. The quality of a product or service is certainly important, but many would argue that the availability, helpfulness, and knowledge of the customer service and sales staff is equally as important.  Employers value skilled professionals in these positions and compensate them accordingly. Upgrading your communication skills in a real and meaningful way can help optimize your job performance, and rapidly build up success in a sales or customer service career.

Get Certified

Earning the right academic credentials show employers that you are serious about your career.  The sales and customer service field is no exception. For example, at Genesee Community College, a StraighterLine Partner College, students can pursue a Sales and Customer Service Certificate. Certificate programs in sales and customer service provide a tangible way for you to upgrade important skills such as interpersonal communication or computer proficiency and show employers that you are invested in the growth of your career and the success of their business.

You will find that many undergraduate certificates, including those specializing in business and sales, can be earned 100% online - particularly attractive if you are already working full-time as a sales associate, customer service representative, travel agent, or other customer-facing position.

Get Experience

If you are looking to get ahead in a customer-facing profession, you may want to look for higher ed programs that allow you to practice your academic training in a workplace setting. One of the significant advantages of programs like those offered at Genesee Community College is that it offers all students enrolled in its Sales and Customer Service Certificate program the opportunity to shadow a professional salesperson and complete a cooperative experience. Many students find it advantageous to be able to apply their coursework during true-life situations while simultaneously having the ability to build a professional portfolio.

Follow these tips – and you’ll be able to show employers that you have what it takes to be successful in sales or customer support.

The Sales and Customer Service Certificate program at Genesee Community College prepares students for entry-level professional positions in sales, customer service, call centers, and other growing professional fields. The combination of field experience alongside a flexible online class schedule allows current and future sales associates and customer service representatives to develop the skills necessary to find success in the sales and customer service profession.

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