Help CenterStudent Handbook

Quick Reference Guide: Student Support

Academic Support

StraighterLine provides up to 10 hours of one-on-one academic support. At this time these services do not provide live voice services but manage live interactions through an innovative learning platform called the WhiteBoard. Click here to see scheduling availability with SMARTHINKING Tutors.

Technical/System Requirements

Internet: A high speed Internet connection (DSL or Cable Modem) is recommended.

PC: Intel Pentium (1.8 GHz) or AMD Athlon 64, 512MB Memory (2GB Recommended), Windows XP/Vista.

Mac: PowerMac G4 (1.25 GHz), 512MB memory (2GB recommended), OS 10.3 or later.

Software Requirements: Supported web browser (modern or up to date versions of Chrome or Firefox are recommended), Microsoft Word Reader, Microsoft PowerPoint Viewer, Microsoft Excel Viewer, Adobe Flash Player, Adobe Shockwave Player, QuickTime, Adobe Reader, VitalSource Bookshelf eBook Reader. Pop-ups and cookies must be enabled.

Tech Support

There are specific support paths for the various systems employed by StraighterLine.

SMARTHINKING Support
Telephone: 202-543-5034 opt. 1 or 1-888-430-7429 opt. 1
Email: [email protected]
Hours: M-F 8:00 AM – 9:00 PM EST

eScienceLabs Support
Telephone: 888-ESL-KITS
Email: [email protected]

Admissions/Administrative Support
Telephone: 1-877-787-8375
Email: [email protected]
Hours: Daily 9:00 AM – 5:00 PM EST
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